Premium Mugs Collection - Coffee & Tea Mugs - KLAEORA

Frequently asked questions

Yes! All KLAEORA ceramics are microwave and dishwasher safe. For best results, we recommend gentle washing and avoiding extreme temperature changes to keep the glaze long-lasting.

Yes! Every KLAEORA piece is handcrafted in small batches by skilled Indian artisans. Minor variations in glaze, texture, or color make each piece beautifully unique — a reflection of true handmade artistry.

Yes, all KLAEORA ceramics are made with 100% food-safe and lead-free glazes.
We only use non-toxic materials that are safe for serving hot and cold food and beverages — ensuring both style and safety at your table.

At KLAEORA, every piece is handcrafted with care — and we take great pride in our quality.
However, if you happen to receive a damaged, defective, or incorrect product, we’re happy to help.

Here’s how it works:
• We only accept returns or exchanges if the product you receive is damaged, defective, or incorrect.
• To be eligible, please share a photo and an uncut, full unboxing video (from the moment the package is opened) within 48 hours of receiving your order.
• The video must clearly show the issue and the full unboxing process without any edits or cuts.

For Returns:
• If the product received is damaged or the wrong item, we’ll arrange a replacement or refund once we verify the issue through your video and photos.

For Exchanges:
• Exchanges are accepted only if the product has a visible defect or is not up to mark upon delivery.
• To initiate an exchange, please reach out to us via WhatsApp or email at handmadewithloveklaeora@gmail.com with your photos and details.
• Our team will review your request, and if approved, we’ll guide you through the exchange process.

Please note that we do not accept returns or exchanges for minor variations in shape, glaze, or color — these are natural characteristics of handmade ceramics and part of their charm.

Handle your ceramics with care — avoid sudden temperature changes like moving hot dishes directly into cold water.
All pieces are microwave and dishwasher safe, but gentle handwashing helps preserve the glaze for years.

Absolutely! We take custom and personalized orders for events, gifting, and decor. Reach out to us with your idea, and our design team will bring it to life.
minimum order quantity 50pc.

Yes! Our ceramics are designed to handle both hot and cold drinks easily.
Whether it’s your morning coffee, chilled dessert, or cozy soup — KLAEORA ceramics maintain temperature beautifully without cracking

Yes, we collaborate with cafés, interior stylists, gifting brands, and event curators.
If you’re looking to source custom ceramic pieces in bulk, please write to handmadewithloveklaeora@gmail.com,we’d love to partner with you.

Every KLAEORA piece is crafted by local Indian artisans, blending traditional pottery with a modern aesthetic.
Our designs stand out for their smooth finishing, and small-batch production, ensuring every item feels special.